Terms of Business

Services Offered

We at Bonjeo specialise in providing a seamless travel experience by offering tickets and accommodations through our reliable external partners and are here to help you every step of the way.

Payment Terms

Full Payment Required: All bookings require full payment at the time of reservation.

Payment Methods: We accept major credit cards and PayPal for your convenience.

Currency: All prices are listed in GBP and are subject to change without notice.

Accommodation Bookings: These are subject to the terms and conditions of our external partners and may have separate cancellation policies.

Cancellations & Refunds

Cancellations and refunds are subject to the specific policies of the ticket seller and accommodation provider, as well as our own cancellation policy.

If an event is rescheduled, we will offer tickets and accommodations for the rescheduled event.

Responsibility

We do not accept responsibility for additional costs due to flight cancellations, delays, or changes.

We do not reimburse any costs incurred as a result of these issues.

Cancellation Policy

Our cancellation policy aims to be fair while considering the policies of our external partners.

Ticket Purchases

Non-Refundable Fee: A non-refundable fee is charged in addition to the cost of the ticket.

24-Hour Grace Period: Cancellations made within 24 hours of booking may be eligible for a full refund, excluding the non-refundable fee.

Accommodation Bookings

Partner Terms Apply: Accommodation bookings are subject to the terms and conditions of our partners. Any cancellation fees or refund eligibility is determined by the specific provider.

General Policy

Aligned Policies: Our own cancellation policy is aligned with the policies of the ticket seller and accommodation provider. If an event is rescheduled, we will offer tickets and accommodations for the rescheduled event.

Refund Processing: Any refunds, if applicable, are processed according to the policies of the individual ticket seller or accommodation provider.

Contact Information

For any questions or further clarifications about our terms of business, please feel free to contact our customer service team at contact@bonjeo.co.uk.

Thank you for choosing Bonjeo. We look forward to making your travel experience exceptional!